Knowledge base

About data subscription

• What pricing options do I have?

   

  You can choose from multiple subscription plans that offer 50 downloads per month to as high as 500 downloads per month. And by signing up for the annual subscription plan you can save up to 20% over the monthly pricing. Our pricing is extremely competitive and the average cost for downloading a single data series is just about $1.00 whereas the same data series is sold for $30.00 or even hundreds of dollars from our competitors. Data Galaxy offers the best value in the industry!

   

  If you need even higher number of downloads or if you need custom or API based data access then we would be happy to create a custom package for you. Simply contact your representative or call us and we will be delighted to create a solution that is right for you.

   

• What is a download?

   

  A ‘download’ is defined as one completed request for data. For example, if you request data for ‘unemployment rate’ or ‘local economic health index’ for ZIP code 19702 from 2008 to 2013 then that would be called a download. Each valid ‘download’ will display the requested data in a table format and can be also downloaded as an Excel of PDF file. To get the desired data you must first login, then go to the Data page and select the data series by clicking on the appropriate Category and sub-categories, select the desired time range, check your selections for correctness and then click on the ‘Download Data’ button, which will then display the desired data. Each such instance constitutes one download. An average researcher or analyst needs about 100-300 downloads/month and an average modeler or statistician uses about 500-1000 downloads/month. Some quantitative analysts use thousands of downloads every month.

   

• How much does Data Galaxy cost?

   

  Data Galaxy subscription costs as little as $80.00 per month and if you choose to buy an annual subscription then you can enjoy substantial discounts compared to monthly pricing. You can choose from multiple subscription plans that offer anywhere from 50 downloads per month to 1000 downloads per month. And by signing up for the annual subscription plan you can save up to 20% over the monthly pricing. Our pricing is extremely competitive and the average cost for downloading a single data series is just about $1.00 whereas the same data series is sold for $30.00 or even hundreds of dollars from our competitors.

   

  If you need a custom access portal for a large number of subscribers from your company, or if you need a custom or API based data access, then we would be happy to create a custom package for you. Simply contact your representative or call us and we will be delighted to create a solution that is right for you.

   

   

  Data Galaxy offers the best value in the industry!

   

• How do I change my subscription plan?

   

  Changing your subscription plan is very easy and can be done anytime. Simply login and go to My Account page and click on the Manage Subscription link where you will find options to upgrade, downgrade and cancel your plan. If you cancel your subscription you can still enjoy Data Galaxy until the end of your subscription term after which you will not be billed and would not be able to access data.

   

• How can I cancel my subscription/account?

   

  Canceling your subscription plan is very easy and can be done anytime. Simply login and go to My Account page and click on the Manage Subscription link where you will find an option to cancel your plan. Upon cancellation you can still enjoy Data Galaxy until the end of your subscription term after which you will not be billed and would not be able to access data.

   

  You may also cancel any time during the risk free trial period and incur no charge i.e. you will not be billed if you cancel within 30 days of signing up for the Try Risk Free offer which gives you access to the Basic plan. After your Try Risk Free trial period you will be billed on the first day of your monthly billing cycle for the Basic plan until you change your plan.

   

  Cancellations may be made by calling Scorelogix, or by logging into your My Account page on the Website and providing the same information that you provided when you subscribed. Your cancellation must be received by end of business (5:00 p.m. Eastern Time) on the appropriate day as described above. Any refunds, if applicable, will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.

  Our representatives will be more than happy to assist you with any questions or concerns you may have.

   

  Contact information:

  Data Galaxy division

  Scorelogix LLC

  100 Lake Drive, Suite 205

  Newark, DE 19702

  Tel: (302) 294-6532

  Fax: (302) 380-4202

  datagalaxy@scorelogix.com

   

  If you are unable to use one of the numbers listed above (such as if a phone call from your area would be require a charge), send a message to cancel.datagalaxy@Scorelogix.com and provide the following information:

  • First and Last Name
  • Username
  • Subscription type (Basic, Standard or Standard Plus)
  • Email address used when subscribing

   

  Note: Cancellation e-mails sent after business hours will not be fulfilled until the following business day. After processing your email request we will send a reply, including confirmation of the cancellation.

   

• How can I get multiple subscriptions?

   

  We would be happy to help you get set up with multiple subscriptions. Multiple subscriptions are preferred by businesses that want to provide Data Galaxy access to multiple analysts or executives in the company. Simply send us a message from the Contact us page or send an email to datagalaxy@scorelogix.com with a brief description of your needs and we will promptly contact you and address your needs.

   

  If you need a custom access portal for a large number of subscribers from your company, or if you need a custom or API based data access, then we would be happy to create a custom package for you. Simply contact your representative or call us and we will be delighted to create a solution that is right for you.

   

  Yes, you will be able to get attractive discounts for purchasing multiple subscriptions.

   

Data search and download

• How to start a data search?

   

  You can start a data search as soon as you purchase a subscription or sign up for a free trial. Once you have setup your account, simply login and go to the Data page and browse through data categories and sub-categories to get the data you want.

   

• What type of data can I get?

   

  Through Data Galaxy you will be access over a million data series at the national, regional and local level consisting of data for proprietary ZIP indices, economy, consumers, credit, employment, stock markets, businesses, taxes, housing, consumer income, crime rate, population, unemployment, education, demographics and a host of other socio-economic data. 

   

  Data Galaxy has the most relevant and comprehensive data in the industry and it is a great tool for researchers, analysts, forecasters, planners, risk officers, investment bankers, financial advisors, investors, consultants, strategists, economists, faculty, students, CEOs, CFOs, CMOs, and entrepreneurs who like to use data, both qualitatively and quantitatively, in their analyses, reports and presentations.

   

• How do I download data?

   

  You can easily download data by copying it from the displayed table, or download it by downloading an Excel or PDF file by clicking on the appropriate buttons on the Data results page.

   

• How do I download a chart?

   

  You can easily download a chart by clicking on the Excel or PDF download button on the Data results page.

   

• How can I get more data downloads?

   

  You can get more downloads by upgrading to a higher subscription plan or by making one-time purchases of data packs in blocks of 100, 200 or 500 downloads. The data pack downloads never expire and are in addition to the downloads you may have available through your monthly or yearly subscription plans. You can view the various options on the Buy Data Download Packs pricing page.

   

• Are my searches saved?

   

  For your convenience we save all your searches that resulted in a download. We save up to 100 of your most recent downloads which you can view in your My Account section.

   

• Can I access my download at a later time?

   

  Yes, you can access up to 100 of your most recent downloads which you can view and download from in your My Account section. This allows you to maintain your focus on researching and finding all the data you want without the annoying distraction of downloading each data series before continuing on to the next data series.

   

Getting started

• How do I sign up for Data Galaxy?

   

  Simply go to the ‘Subscribe’ page and select a plan that fits best with your data needs. You can change, upgrade, downgrade or cancel your subscription any time. And, remember to take advantage of our yearly plans which offer substantial savings over monthly rates. Chances are that your data usage will only increase, so why not lock in better prices by signing up for yearly plans!

   

• Can I try Data Galaxy for free?

   

  We may offer Free Trial subscriptions occasionally as part of our special promotional campaigns. If you get such an offer by email, or see a promo freel trial link on our website, you are welcome to take advantage of the offer and can start your free trial by simply going to the Free Trial page and creating an account for free. After your free trial ends you may choose to continue to enjoy Data Galaxy for a low monthly subscription fee. Don't worry, you will be able to upgrade, change or cancel your subscription plan at any time.

   

• How much does Data Galaxy cost?

   

  Data Galaxy subscription costs as little as $80.00 per month and if you choose to buy an annual subscription then you can enjoy discounts of up to 20% over monthly price. You can choose from multiple subscription plans that offer 50 downloads per month to as high as 500 downloads per month. And by signing up for the annual subscription plan you can save up to 20% over the monthly pricing. Our pricing is extremely competitive and the average cost for downloading a single data series is just about $1.00 whereas the same data series is sold for $30.00 or even hundreds of dollars from our competitors.

   

  If you need a custom access portal for a large number of subscribers from your company, or if you need a custom or API based data access, then we would be happy to create a custom package for you. Simply contact your representative or call us and we will be delighted to create a solution that is right for you.

   

   

  Data Galaxy offers the best value in the industry!

   

Questions about My Account

• How to change my password?

   

  Simply, login and go to My Account page and click on Change password link. 

   

• Can I change my username?

   

  Easy. Login and go to My Account page and click on Change username link.

   

• How can I update my credit card?

   

  Easy. Login and go to My Account page and click on Update card link.

   

• How do I manage my account?

   

  Easy. Login and go to My Account page and choose from a variety of options. DataGalaxy has one of best personal account management tools in the industry.

   

Troubleshooting

• I can't get my data!

   

  Oops, looks as if something went wrong. Send us as much information as you can about the issue and we will promptly investigate the matter and get back to you. However, it may also be a good idea for you to try a few more times just to make sure that the problem was not caused because of a computer or network problem (yes, we all have seen our computers and internet connection go crazy once in a while).

   

  Sorry about the inconvenience. We will work on it rightaway!

   

• Report an error!

   

  Sorry for the inconvenience! Once in a while things go wrong. Send us as much information as you can about the issue and we will promptly investigate the matter and get back to you.

   

  We will try our best to fix this asap!

   

• How can I provide feedback?

   

  We love feedback and would very much like to hear from you. Simply go to the Contact Us page and send us your feedback or ideas for improvement. Thanks in advance for doing that!